Eight years of comfort
For your peace of mind, Dunlopillo Signature Collection mattresses and bases are guaranteed for 8 years.
All other pillows are guaranteed for 1 year (Latex Wrap, 3D Airflow Mesh, Celeste Soft, Celeste Medium, Celeste Firm, Jacquard Cotton, Anti Allergy and Double Comfort).
All claims under the guarantee should be made through the retailer where the bed was purchased.
Dunlopillo, via the retailer, will repair or replace, free of charge, any product that becomes defective due to faulty materials or poor workmanship.
In the unlikely event that a manufacturing fault develops during the guarantee period, please contact the retailer where you made your purchase with the nature of your complaint. You do not need to register your guarantee but to assist the retailer you should keep and provide the following information:
1) Date of purchase
2) Dunlopillo sales order number or receipt of purchase
3) Product name and size
4) Full description of complaint
The guarantee will cease to apply if:
1) The product is found to have been mistreated or damaged.
2) The product has not been maintained in accordance with the care instructions supplied.
3) Any mattress under complaint has been used with a damaged divan or a divan that is deemed to be of unsuitable quality.
4) The mattress has been used on a slatted base with slats more than 6cm apart.
Following replacement or repair, the guarantee will remain valid from the date of original purchase.